FAQ'S
Custom Underwear Manufacturing FAQ
Manufacturing custom underwear— especially as a start-up clothing brand — is an involved process. There are many considerations and many questions you may have. Our Frequently Asked Questions (FAQ) can answer some basic and essential questions regarding custom underwear manufacturing and Victory Apparel. Please make sure you check this page before contacting Victory Apparel.
What is your minimum order for your apparel manufacturing services?
Underwear manufacturing service minimums depend on what you are ordering.
The minimum order quantity for inventory is 50 pieces per design. You can mix colors and sizes. The minimum order quantity for custom underwear is 5000 pieces per design per color.
How do discounts work?
Victory Apparel offers quantity discounts. That is — the more total underwear you order, the less each garment will cost. If you are trying to order only 50 underwear or bras, try increasing your quantity of shirts to 100, 250, or even 5,000. See the difference in price and price per piece!
Can I order a sample before ordering?
Victory Apparel will produce a sample free of charge with any production order. However: free pre-production samples cannot be created until we have received the production order deposit.
If you would like a sample before putting in a production order, we can accommodate that request, but we will have to charge for the sample.
While we can technically produce a finished sample for any garment, the cost of a sample can be prohibitively expensive in small orders. In small run orders, it is simply not cost-effective to request a sample. If you want a sample, no matter what, please be aware of the cost.
Can you do precise color matching?
Precise color matching depends on the services you need. We can mix Pantone colors for inks in screen printing and dyes in sublimation. As for embroidery, since there is no way for us to “mix” threads, we are limited to the stock color selection provided by our thread suppliers.
What if I don’t have a design, artwork, or logo?
We do not offer artwork creation or artwork design services. We are not an artwork studio and we do not specialize in the creation of such artwork. For the best possible results, we strongly recommend pursuing someone with a specialty in art, design, and logo creation.
Do you send proofs prior to apparel production?
You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.
Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.
• If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.
• If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.
How long does it take to get back to me regarding a quote or other contact?
Normally we will complete the quote within 24 hours (excluding weekends, holidays and other closed days), more complex services such as cut and sew manufacturing or sublimation printing may take up to 5 days.
How long does it typically take to complete an order?
Without detailed information on the specific project, it is not possible to accurately estimate order turnaround time: turnaround time depends on the services provided, order quantity, and complexity of the order. Turnaround time for standard print orders is 1 week. Any cut-and-sew orders require 4-6 weeks. Please also note that shipping time is not included in the turnaround time estimate for an order.
When does the clock start for my order turnaround time?
Custom apparel manufacturing is a large undertaking for anyone.
Your order turnaround time begins when payment has been processed. Please consider this when calculating your in-hand date.
How can I make sure my order is not delayed?
• Please make sure you are absolutely ready to order.
• Please make sure all the information you submit is correct and complete, especially payment information.
• Please be ready to respond to Victory Apparel with any change requests and approvals. We will contact you through the ordering process of custom apparel. Failure on your part to reply with approvals or change requests will result in a delay of your order: again, we will not print, sublimate, embroider, or create anything without your express, written approval.
• Please avoid unnecessary contact with Victory Apparel. We are more than happy to give you an update on the status of your order! However, calling us too frequently can distract our employees and delay production.
Can you do rush orders?
For screen printing and embroidery, we can generally do rush orders. Please indicate that your job should be rushed when you are ordering. If you submit an order and then ask for it to be rushed, there is a chance our production schedule will not allow us to fulfill your order as requested.
Please also note: dye-sublimation printing, cut and sew manufacturing, and woven labels cannot be rushed.
What if I want to add additional underwear after I have already placed an order?
It depends on the type of order and how much time has passed. Once the adjustment period has passed, we are unable to make quantity adjustments to your order.
Cut and Sew and Sublimation: You can add underwear quantity within FIVE days of placing your order.
What if I want to cancel my order?
Please contact us as soon as possible regarding cancellation. Refunds for cancelled orders are at the express discretion of Victory Apparel and its employees. If we have already made significant progress on your order, cancellation may not be possible.
When is payment due?
Payment needs to be done upfront at the time the order is being placed.
Please be aware that we do not begin production on an order until a deposit or a full payment has been completed. We additionally do not release finished goods under any circumstances without receiving payment in full.
What kind of payment will you accept?
We do accept payments through Credit/debit cards and wire transfer.
Can you (send me a proof, send me a sample, digitize my artwork, order my goods, etc.) before I make a deposit?
No. Victory Apparel will not move forward with an order until we have received a deposit or a payment in full (depending on the full total of the order). It takes time to create proofs, samples, and digitize artwork. If we do these things before receiving payment, a client could decide to bring the proofs, digitized artwork, or other work we have done to another print shop without compensation. Our loss of money and time means we cannot serve our customers as effectively, and that’s a big problem!
Can you give me a shipping cost estimate?
The freight depends on your location, order size and weight. We can make a preliminary estimate of sea freight, air freight and land freight. The exact freight is determined by the final data.
What should I do if there is an error or issue with my order?
Contact us immediately. Your complete satisfaction is of the utmost importance to us! Victory Apparel is a professional underwear factory. We have several standards and procedures in place to ensure our quality remains top-notch; nevertheless, we are human, and mistakes sometimes happen. If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred. Again, your satisfaction is of supreme importance to Victory Apparel.
Please note – we cannot be held responsible for any errors or misprints that occur with the underwear you provide (your provided sample or original document).
What should I do if I want to re-order?
Please contact us directly.
Will I pay the same amount on a re-order?
Generally, no. If you paid to have your logo digitized into DST format, or if you paid to have your artwork vectorized, or if you paid screen set-up fees, these fees will not be charged again when you re-order with Victory Apparel.
How do you prefer to be contacted?
We unanimously prefer e-mail contact at Victory Apparel. This is for several reasons. The most important reason that we prefer e-mail, by far, there is much less room for error. Phone calls are verbal, and there is no record of the contents of a phone call, only that a phone call occurred. With e-mail, both you and the employees of Victory Apparel have the full power to review the entirety of a conversation. This is advantageous to both parties – both Victory Apparel and you will benefit from written records. Please note that, in some instances, we may require written contact. This is especially true in the case of artwork approvals.
Of course, if it is urgent, you can contact us through the phone number on the page or add WhatsApp.
